Privacy Policy
Last updated: June 27, 2025
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information do we collect, use, and why
- Lawful bases and data protection rights
- Where do we get personal information from
- Who we share information with
- How long do we keep information
- How to complain
Contact Details
office@epic-ltd.co.uk
What Information Do We Collect, Use, and Why
We may collect or use the following information to provide and improve products and services for clients:
- Names and contact details
- Addresses
- Occupation
- Date of birth
- Financial data (including income and expenditure)
- Usage data (including information about how you interact with and use our website, products, and services)
- Information relating to compliments or complaints
- Video recordings
- Audio recordings (e.g., calls)
- Records of meetings and decisions
- Account access information
- Website user information
We may collect or use the following personal information for the operation of client or customer accounts:
- Names and contact details
- Addresses
- Purchase or service history
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
- Technical data, including information about browsers and operating systems
We could collect or use the following personal information for the prevention, detection, investigation, or prosecution of crimes:
- Names and contact information
- Call recordings
- Financial information (e.g., for fraud prevention or detection)
We may collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Addresses
- Profile information
- Marketing preferences
- Purchase or account history
- Website and app user journey information
- IP addresses
We may collect or use the following personal information to comply with legal requirements:
- Name
- Contact information
- Identification documents
- Any other personal information required to comply with legal obligations
We may collect or use the following personal information for recruitment purposes:
- Contact details (e.g., name, address, telephone number, or personal email address)
- Date of birth
- Employment history (e.g., job application, employment references, or secondary employment)
- Education history (e.g., qualifications)
We may collect or use the following personal information for dealing with queries, complaints, or claims:
Names and contact details
Address
Account information
Purchase or service history
Call recordings
Relevant information from previous investigations
Correspondence
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights, which are briefly set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information, such as details about where we get personal information from and who we share personal information with. There are some exemptions, which means you may not receive all the information you ask for.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure – You have the right to ask us to delete your personal information.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing – You have the right to object to the processing of your personal data.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent – When we use consent as our lawful basis, you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object, and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation, or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- When clients express an interest in our products or services by contacting us directly, we believe it is in the client\'s interest to hear more about that product or service, and in this scenario, may consider legitimate interest as our legal basis for collecting or using their personal information.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object, and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation, or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- When we provide support to our clients, we will collect or use personal information to provide this support on the basis of legitimate interest.
Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object, and the right to data portability.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information are to comply with legal requirements:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object, and the right to data portability.
Our lawful bases for collecting or using personal information for recruitment purposes are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- When an individual submits a CV or expresses interest in a role, it is in their interest for us to collect and process this personal information in order to respond.
Our lawful bases for collecting or using personal information for dealing with queries, complaints, or claims are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation, or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
When dealing with an enquiry, complaint, or claim, it will be necessary to collect and process certain personal information. This is in the interest of the individual as it allows appropriate investigation and action to be taken.
Where Do We Get Personal Information From
Directly from you
Providers of marketing lists and other personal information
Third parties.
Who We Share Information With
Others we share personal information with
Insurance companies, brokers, or other intermediaries
Professional or legal advisors
Professional consultants
How long do we keep information
Unless a longer retention period is required or permitted by law, we will only hold your Data on our files for the period necessary to fulfil the purpose outlined in this privacy policy.
How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113